• Be patient
• Do not argue, confront or correct
• Do not make demands
• Do not talk down to the person
• Do not talk about the person in front of them as if they were not there
• Do not use slang terms that may be taken literally, for example; "hop in the car"
• Ask only one question at a time
• Approach in a calm manner
  

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Communicating With The Person With Dementia

Individuals with dementia may forget words, use the wrong words to describe things or forget what they were talking about. In the later stages, the caregiver must rely more on nonverbal communication.

Communicating with memory-impaired individuals presents challenges, but there are some techniques you can learn that will promote understanding.

Use the Proper Tone

Communicate in a pleasant, patient and unhurried manner. People with dementia are aware of nonverbal signals such as facial expression, body tension or mood. If you are angry or tense, they are likely to become angry, anxious or annoyed.

Never Assume They Know Who You Are

Identify yourself and call the person by name before you explain the task you are about to do. Never assume they know who you are or why you are there. Look directly at the person and make sure you have their attention before you begin to speak. Talk in a quiet area free of distraction.

Speak Slowly, Clearly and Directly

Use short, simple sentences. Poor memory may not allow the person to retain more than a few words at a time.

Simplify Tasks

When organizing tasks, break them into simple steps. Focus on familiar tasks or skills.

Give Time to Respond

Allow time for a response. It will probably take a few moments for the individual to process the information and act on it.

Repeat Information

Be prepared to repeat the instructions in the same tone of voice and with the same facial expression. If after a few moments the information is not being understood, change a few key words. The person may no longer be able to understand the words that were used the first time.

Offer Praise and Encouragement

Each successful response should be praised. For the individual who is gradually losing the ability to perform basic activities, it is important to maintain feelings of success and self-esteem.

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