“Be an Angel” program partners staff (including non-direct) with residents to encourage development of deeper relationships; staff members find out about each resident’s “Daily Pleasures” and find ways to meet them
Residents are encouraged to request favorite take-out foods
Residents provide input into activity schedules
Staff Empowerment:
Consistent staff on each neighborhood
Team leaders participate in the interview and hiring process
Cross-training is done to achieve self-sufficient teams
Teams report they know residents better and can anticipate resident needs and be more pro-active, resulting in less stress
Family members treat staff as part of their families
Satisfaction surveys are completed yearly and shared with team members
Home Environment:
Very attractive facility; resident rooms and neighborhoods decorated nicely with carpeting and updated sconces and lighting
Nurses’ station removed to create resident living center
Hallways made more appealing with new carpet, lights, and sitting areas at the end of each hall
On-site pre-school
Community Involvement:
Large volunteer pool from church affiliation
Activities based on weekly and monthly themes have brought in more family volunteers
Facility known for its apple dumplings, which it sells during fundraiser each year
Presbyterian Manor’s Apple-a-Day preschool has provided intergenerational activities for children and residents, including reading, help with crafts, and much needed hugs
